There are a couple reasons why you could not be receiving your e-mail leads. The first thing you should do is check your Spam folder. For an unknown reason our e-mails are sometimes sent to spam folders on certain free e-mail providers such as Yahoo. If the e-mail is in your spam folder, be sure to unblock the e-mail address so the leads will go to your main inbox.
If the e-mails are not in the spam folder, and you have more than one user, you should check with the other user to make sure they are not receiving the leads. The leads go to the e-mail address of the user associated with the posting. During the posting process if a user forgets to select themselves from the Sales drop-down, the leads will go to the default user. You can also see what user the property is attached to by going to Select an Action > Item Overview.
Do you use Comcast? Unfortunately Comcast has strict filters that sometimes block our e-mail addresses completely. We are not sure why this happens but you can call Comcast and have them unblock our e-mail address.